Moose’s Gunsmithing Store Policies

 

Hours are By appointment only. We do not accept walk-ins at this time. Please schedule at least 24 hours ahead of time. No appointments on Sunday, after 6 pm weekdays or any time outside of 10:00 am and 2:00 pm EST on Saturdays. 

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All provided prices are estimates only and will only be provided upon in person examination. A 100% non refundable deposit on barrels or stocks will be required before work is begun if they need to be ordered. On custom rifle projects a 50% non refundable deposit will be charged We work to a strict quality standard and charge accordingly. 

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Any custom work requiring special order parts or materials totaling will require a parts deposit. 

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Any jobs cancelled prior to completion will forfeit their deposit and be responsible for any parts ordered not covered by deposit. Customers will also be billed for work completed or the minimum labor charge at time of service, whatever is greater. 

 

We do not ‘work while you wait’. All work is subject to our most current lead times.

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All prices are estimates only and assume there are no latent defects with the firearm or parts to be repaired or modified. 

 

All complete firearms taken in for mechanical work (triggers, action, or barrel) will be  test fired before release to customer. Customer provided ammunition can be used if it is in good condition and in original sealed factory packaging. 

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Test firing does not guarantee the firearm is safe to shoot. The only representations made are that no obvious defects in either the firearm or spent cartridge case were found upon firing based on a visual inspection. 

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Headspace is checked based on SAAMI specifications and headspace guages ground to SAAMI standards. A firearm being within accepted chamber dimensions does not guarantee it is safe to shoot. 

Customer provided, previously used triggers, bolts, barrels, or other critical action parts not a part of a complete action will not be used.

 

There is no implied warranty of serviceability, or any kind, on any work.However, we will make an earnest attempt to resolve any issues that may arise. 

 

No advice on how to complete repairs will be given for liability reasons. 

 

Please see our FAQ  for a general list of firearms we do not service. 

 

All payments are final and non refundable. Payment is due in full before release of the firearm or other work completed. An in person appointment requires a $20, payable upon arrival, non refundable deposit on labor before any inspection will occur. This goes towards the final labor bill and is not an additional charge. 

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Checks are only accepted as a deposit on work. Final payments must be made by cash or credit/debit card. 
 

If work is not paid for within two weeks of customer notification that work is complete, a $5 per day storage fee will be charged until the work is collected and paid for in full including all storage fees. 45 (forty-five) days after initial notice the firearm will be considered abandoned and sold to recover costs unless prior arrangements are made. We will make all reasonable attempts to contact customers prior to liquidation. 

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By shipping or placing a firearm into the custody of Moose's Gunsmithing you are agreeing to these terms.